Be inspired by a workshop below, or contact us to deliver a workshop tailored to your needs.

The below workshops are  great for a "Work, Learn, Play" format, and are designed to run for 3-4 hours.  This means you could "work and learn" (that's the workshop part) in the morning, followed by refreshments and an activity of your choice.  


Work smarter, not harder - productivity tips that deliver results

Would you like to learn simple techniques to help you work on the right things at the right time and just get things done? In this workshop, you will learn a number of techniques to help you do just that. We will talk about multi-tasking, throwing away your lists and how to make better decisions.

"This was very helpful. Still using some lists but achieved a three DONE's on some important tasks!!!! Yahoo. Thank you very much." - Leanne Collins - Manager - Volunteering Hawke’s Bay


Get to the heart of your Customer Experience

We often don’t have the right tools for understanding our customers, and we often don’t ask the right questions.  In this workshop, we will use a simple card game to answer questions such as “how do we want our customers to feel when they engage with us” and “how do we NOT want our customers to feel”.

"Our team absolutely loved using The CX Deck. It helped our team define the emotions and words to describe what Bobux delivers our customers and what we want to ensure we don't deliver." - Andrew, CEO BOBUX

A great place to work

Wouldn’t you love to know what your team thinks a great place to work at look like? This workshop does exactly that!  We will work together to uncover what that looks like, collectively.  You can use these insights to identify improvements that will help create such an environment and improve employee experience and engagement as a result. 

"We held two 2-hour sessions where everyone in our company used the card deck as prompts to talk about their emotional motivators and 'demotivators'. We then applied those desirable and undesirable feelings to scenarios relevant to our daily work environment."  - Kokako

Kanban Primer - It’s about the flow

You will learn simple techniques for prioritizing your work and how to use Kanban to clearly identify your priorities and manage your time effectively—so you can be sure you’re working on the most important and valuable tasks first. And since these principles are closely aligned to agile ways of working, there’s a good chance you will enjoy learning something new and exciting about that.

"A few months on, I just wanted to let you know that I am still using my Kanban for 1 and find it extremely useful.  I had also had several requests for soft copies of the board for people wanting them for their teams.  Your session had a lasting impact!” — Holly Gillet, Records Team Leader, Air New Zealand

How to run a great retrospective

A retrospective is a workshop held to reflect on a recent piece of work, such as a recent project or work cycle.  We will teach you how to do this by following best practices and by giving you loads of ideas on how to keep it interesting.  Not only that, but you will be able to apply the lessons learned to any workshop or meeting that you need to facilitate, to make it more effective.

"This will help me guide the team to becoming a highly efficient team. It will also allow me to assist other teams when called upon to facilitate their Retro's and other meetings.” - Stephen Acott - Agile Team Facilitator

Back into the future

We will co-create a journey line that visualises our collective experience of the past year (or other timeframe).  After reflecting on our past journey, it is time to focus on the future and imagine what that might look like.  This can be taken back to the office to reflect on as the coming year unfolds. It can also be used as an input  into future planning and goal-setting.

"She conducted workshop and with active participation of everyone we played game and learned about few things as a team.  It was really nice to work with Gill and so much to learn from her.” - Amit Kapoor - Test Analyst

The happiness factor

We will do a collaborative exercise to see which area is working well and which area is not working well.  Then, we’ll dig a little deeper to try understand why that is, and identify one or two feasible improvement actions to take back to the workplace.  Typically, we explore processes & practices, people & interactions, technology & tool and scope and schedule).  

"DCS team has very high regard for you and your work. Some of the highlights form this year are:  Better engagement score and effectiveness score. Team is highly motivated and enthusiastic of what and how we are approaching your Digital DNA” - Saurabh Shrivastava, Product Manager

Root cause analysis

Are your problems getting you down? Perhaps you’re not addressing the root cause.  In this workshop you will learn how to dig deeper, to get to the root of a problem. By doing so you will be confident that you are fixing the actual problem, and not just a symptom.  And you will gain a  practical understanding of how to apply this technique when solving problems as a team or even individually.

"I found the training to be fun and provided tools and techniques to take back to the team. Most course participants had similar challenges so it was good to share those and identify possible solutions.” - Peter Gravatt, Systems Analyst

Market of Skills

Participation in the market of skills activity strengthens the team's awareness of their combined skills as well as the areas in which team members can support and educate each other. The activity is both an appreciative aspect of team identity, ability spotting and a way to know one's teammates better.

"I have really enjoyed these sessions and believe it has helped teams to get up to speed quicker by using the learnings of other teams” - Baden Reilly, Product Manager, Air New Zealand

Ship-It

You may have already figured out these reasons for not shipping (delivering) your new product or service:   You might not know enough... You might not see clearly enough... You might not believe enough, or you might not care enough to do the work. This workshop is based on Seth Godin’s popular Ship-It journal.  It will make the invisible visible, help make the vision clear, identify what you don’t know, and ultimately inspire you to move towards shipping as quickly as possible.

"I used this to stop procrastinating and get one of my courses accredited. I was getting stuck aiming for perfection, instead of trusting myself and letting my customers tell me what could be better" - Gill Scott, Couragus (yup, that’s me!)

“Lean Coffee” meeting

Strangely enough, a “Lean Coffee” meeting has nothing to do with coffee! Rather, it’s a fantastic way of having a structured conversation, around democratically chosen topics.  The role of the facilitator is vital in guiding participants through generating a list of topics, voting and then working through the topics, in priority order and in a time-boxed manner (typically 5 minutes per topic with the option of a minute more, by consensus).  The overarching topic could be left open-ended or it could be pre-determined (for example a specific challenge, opportunity, project or change initiative). And of course, one or more leaders will need to be nominated to respond to the questions!

"Gillian is to be highly commended. She has delivered a high quality engagement with my DC team, working to nurture them on their journey.  She is a master communicator, assembles her thoughts and considers her words carefully, open, honest, entirely transparent, and definite and clear in her spoken and written word.” Martin Ashwin - Senior Manager - Air New Zealand